Thumbay Labs Privacy Policy
Effective Date: 09/09/2025
Thumbay Labs LLC (“we,” “our,” or “us”), part of the Thumbay Group, is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you use our website, mobile app, and related services.
1. Information We Collect
We may collect the following types of information:
- Personal Information (PII): Name, age, gender, contact details (email, phone, address), Emirates ID number, health profile details (e.g., tests booked, medical information), payment information (via third-party providers), profile pictures, uploaded documents.
- Non-Personal Information: Device type, operating system, browser, IP address, app usage data, crash logs, analytics, location info (for nearby centers).
- Cookies & Tracking: Cookies and web beacons help enhance experience, remember preferences, and deliver relevant content. You may disable cookies, though some features may not work properly.
2. How We Use Your Information
- Provide lab services, process bookings, deliver test reports.
- Personalize your experience on our website and app.
- Process payments securely using third-party providers.
- Communicate updates, promotions, and notifications (with consent).
- Maintain app security, improve services, analyze trends.
- Comply with legal obligations or law enforcement requests.
3. Mobile App Permissions
- Location: To locate nearby collection centers.
- Camera & Storage: For uploading profile pictures.
- Profile Info: Name, age, Emirates ID, mobile number for registration.
Important Notes: Children cannot register packages themselves; parents/guardians must book for them. Push notifications may be used for reminders, offers, and health updates.
4. Data Sharing & Third Parties
- Shared with Thumbay Group offices for administration.
- Third-party payment providers (for secure transactions, not storing lab data).
- Shared if required by law, court orders, or compliance.
- If Thumbay Labs is sold/merged, customer data may be transferred.
5. Data Retention
Data is retained per UAE regulations and internal policy. You may request access, correction, or deletion of your data by contacting info@thumbaylabs.com.
6. User Rights
- Access, update, or delete your personal data.
- Opt-out of marketing communications or notifications.
- Request clarification on how your data is processed or stored.
7. Security
We implement physical, technical, and administrative measures to protect your data. While we strive to secure your information, no system is completely secure. Please take care when sharing sensitive information.
8. Children’s Privacy
Services are intended for users 18+. Parents/guardians may register or book tests for minors, but children cannot manage their own accounts.
9. Links to Other Sites
Our website/app may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies.
10. Changes to This Policy
We may update this Privacy Policy. Updates will be posted with a new effective date.
11. Contact Us
If you have questions about this policy, contact us at:
Email: info@thumbaylabs.com
Phone: +971 6 7400740
Address: P.O. Box 4184, Ajman, United Arab Emirates
