Thumbay Labs LLC Terms & Conditions

1. Acceptance of Terms

By accessing or using the Thumbay Labs website or mobile application (collectively “Platform”), you agree to be bound by these Terms & Conditions, our Privacy Policy, Delivery/Shipment Policy, and Refund & Cancellation Policy. If you do not agree, please do not use the Platform.

The Platform is intended for lawful use only and must not infringe on the rights of others. Thumbay Labs reserves the right to restrict or block access in case of misuse.

2. Ownership and Jurisdiction

The Platform is owned and operated by Thumbay Group, United Arab Emirates. All legal matters related to the use of this Platform are governed by UAE law.

Shipping of products or services outside the UAE may be available with additional charges for shipping, taxes, customs duties, and other applicable fees.

3. Use of Platform

• Users must provide accurate, complete, and up-to-date information during registration, booking, and payment.
• Accessing or using the Platform implies acceptance of these Terms & Conditions.
• Thumbay Labs may modify, suspend, or withdraw the Platform (or any part) at its discretion.

4. Account Registration

• Users must be at least 18 years of age to create an account.
• Registration requires basic personal information: name, age, mobile number, Emirates ID, and optional profile photo.
• Parents or legal guardians may create accounts and book tests on behalf of minors. Children cannot register or book independently.
• You are responsible for maintaining the confidentiality of your account and password.

5. Booking Lab Tests

• Select a location.
• Choose a health package.
• Select a nearby lab or collection center.
• Provide required personal information.
• Complete payment to finalize the booking.

All bookings are subject to availability and acceptance by Thumbay Labs.

6. Payments

• Payments are processed via secure third-party payment gateways. Thumbay Labs does not store full payment card information.
• Only Visa and MasterCard in AED are accepted.
• Cardholders must retain a copy of transaction records for reference.
• Refunds, cancellations, and disputes are handled as per the Refund & Cancellation Policy.

7. Privacy and Data Collection

• The Platform collects personal information including name, age, mobile number, Emirates ID, email, location, and optional profile data.
• Mobile app permissions include:
  • Location – for finding nearby labs/centers.
  • Camera & Storage – for uploading profile photos.
• Payment information is collected by third-party providers; Thumbay Labs does not store full credit/debit card data.
• Users may request access, correction, or deletion of their data by contacting: info@thumbaylabs.com
• Children cannot register or make bookings themselves.

8. Cookies and Tracking

The Platform uses cookies and similar technologies to enhance user experience, personalize content, and track usage patterns. Users can disable cookies in their browser, but some features may be limited.

9. User Conduct

Users must not misuse the Platform or post content that is unlawful, offensive, misleading, or infringes intellectual property rights. Thumbay Labs may remove content at its discretion and deny access to violators.

10. Liability

The Platform is provided on an “as-is” basis. Thumbay Labs makes no warranties beyond statutory requirements and is not liable for any direct, indirect, or consequential loss, except as required by UAE law.

11. External Links

The Platform may link to third-party websites. Thumbay Labs is not responsible for their content, policies, or practices.

12. Delivery & Risk

• Test bookings are confirmed once payment is received.
• Users must ensure personal and contact information is correct for successful service delivery.
• Discrepancies must be reported within 3 days.

13. Updates to Terms

Thumbay Labs may update these Terms & Conditions at any time. Users are encouraged to review them periodically. Continued use of the Platform constitutes acceptance of changes.

14. Contact Information

For queries regarding these Terms or related policies, contact: